Experiences Archive - Oyedola Yemi-Olatunji

Opay

Oyedola — Sun, 03 Aug 2025 19:30:45 +0000

Opay

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Opay is Africa’s leading fintech unicorn, serving over 14 million active users and 500,000+ merchants across payments, financial services, and digital commerce. With a mission to drive financial inclusion at scale, Opay processes billions in transactions annually and has been instrumental in shaping Africa’s digital payments landscape. Recognized as one of the fastest-growing fintech companies in the region, Opay achieved unicorn status in record time, leveraging innovative payment products and a rapidly expanding merchant network to redefine mobile money and digital banking across multiple African markets.

As Head of Payment Operations and Settlements, Oyedola built and led Opay’s payments operations team from inception, overseeing operational readiness, product management, and customer support for a user base of millions. Her role was critical in driving payment product innovation, maintaining strategic partnerships, and implementing scalable processes to support hypergrowth in one of the world’s most dynamic fintech ecosystems. She established best practices in transaction processing, reconciliation, and settlements, ensuring seamless payment experiences for both merchants and end-users while safeguarding financial integrity and operational resilience.

Impact Highlights

Transaction Scale & Operational Governance

Oversaw processing of $2+ billion in transactions, establishing operational frameworks and compliance protocols to sustain exponential growth.
Implemented scalable payment operations that supported Opay’s accelerated trajectory to unicorn status.

Revenue Recovery & Financial Control

Recovered $1.5 million in previously lost revenue through strategic reconciliation and process redesign.
Maintained exemplary audit outcomes, bolstering investor confidence and enabling access to growth capital.

Product Innovation & Market Impact

Led the development and launch of the Opay Instant Payment product, driving a 50% revenue increase in 18 months and significantly enhancing user experience.
Designed and implemented customer-centric payment solutions that expanded access and strengthened Opay’s merchant network.

Customer Experience & Efficiency Gains

Streamlined settlements and reconciliation workflows, improving operational efficiency and accuracy.

Achieved a 30% improvement in Net Promoter Score (NPS) and a 45% increase in customer satisfaction index through process optimization and service excellence.

Introduction

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Playstation

Oyedola — Sun, 03 Aug 2025 18:27:17 +0000

Playstation

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PlayStation, a division of Sony Interactive Entertainment, is a global leader in digital entertainment and gaming. With a user base exceeding 100 million active players worldwide and operations spanning 70+ countries, PlayStation delivers cutting-edge gaming experiences across console, subscription, and digital commerce. As a flagship brand under Sony Group (a FTSE-listed global technology and entertainment company), PlayStation drives multi-billion-dollar revenues annually through its ecosystem of hardware, online services, and digital storefronts, including the PlayStation Store. The Global Payments team is at the centre of this, enabling seamless transactions across diverse markets and supporting one of the largest e-commerce gaming platforms globally.

Dola managed payment performance and operational optimization for PlayStation’s Global Payments team, ensuring seamless consumer experiences across digital content, subscription services, and hardware purchases. Her remit spanned payment routing optimisation, reconciliation oversight, and advanced analytics to enhance authorisation rates and reduce operational costs at a global scale. Working cross-functionally with regional Payment Operations, Finance, and Fraud teams, She identified systemic payment opportunities and drove initiatives to improve consumer payment journeys, mitigate risk, and unlock new revenue streams. She delivered enterprise-level insights that informed PlayStation’s payment strategy and supported the brand’s expansion into new markets and product lines.

Impact Highlights

Revenue & Volume Growth

Boosted transaction success rates by 20% via anomaly detection and purchase curing solutions, directly increasing processed payment volume.
Supported geographic expansion of payment solutions, enabling market penetration and new customer acquisition.
Collaborated on integrating payment solutions into new product lines, generating incremental revenue streams.

Data-Driven Insights & Cost Reduction

Developed real-time fee analytics dashboards improving decision-making and reducing scheme fines by 20%.

Recovered ~$150,000 in wrongly applied scheme fees and identified reconciliation exceptions that minimised financial losses by 9.5%.
Reduced cost-audit timescales by 80% through semi-automated fee tracking and improved reconciliation efficiency.

Payments Conversion Optimisation

Delivered >80% increase in payment conversion rates by optimising card and alternative payment method authorisation, directly impacting revenue and user experience globally.

Risk Mitigation & Compliance

Achieved 20% reduction in chargebacks and complaints through a proactive Call-to-Action strategy for reconciliation exceptions.
Designed a Global Reconciliation Exception Management Framework to identify and address systemic payment risks across multiple regions.
Identified partner contract gaps and recommended strategic reviews to prevent critical business losses.

Customer Experience & Market Reach

Enhanced customer payment flexibility with the introduction of new payment methods, driving conversion growth.
Delivered insights and operational performance reporting to support partner negotiations and global payment strategy alignment.

Introduction

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Checkout.com

Oyedola — Sun, 19 Apr 2020 11:42:34 +0000

Checkout.com

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Checkout.com is a leading global payments platform enabling enterprise businesses to scale digital commerce worldwide. Operating across 150+ currencies and integrated with all major card schemes and alternative payment methods, Checkout.com powers payments for Tier 1 merchants including Netflix, Sony, Farfetch, Klarna, and many more. With a valuation of over $40 billion and offices in 20+ international hubs, Checkout.com combines advanced technology, deep regulatory expertise, and a merchant-centric approach to deliver payment optimization, compliance, and operational resilience at a global scale.

Dola manages Checkout.com’s global card scheme mandate strategy, driving enterprise-wide compliance and operational readiness across multiple markets. She works across Product, Engineering, Operations, and Commercial leadership to embed mandates into strategic roadmaps, safeguard merchant trust, and protect business continuity. As the primary liaison with global card schemes, she influences policy, shape implementation timelines, and provide executive-level visibility on mandate impacts. She has established scalable governance, automated processes, and merchant-focused frameworks that align regulatory precision with operational agility, strengthening Checkout.com’s position as a proactive, scheme-aligned partner globally.

Impact Highlights

Mandate Roadmap Delivery & Compliance

Led the Scheme Mandates Forum and built Checkout.com’s first unified roadmap covering Q1–Q2 mandates across all card schemes, aligning effective dates with clear benefit statements presented to C-Level.
Enabled proactive merchant updates well ahead of impact timelines and achieved 80%+ compliance on assigned mandates, mitigating financial penalties and ensuring operational integrity.

Merchant Engagement & Strategic Decks

Designed and delivered tailored merchant-impacting mandate decks from the ground up, aligning content with Checkout.com’s product strategy.
Engaged Tier 1 merchants including Netflix, Sony, Klarna, Farfetch, and Mollie with actionable insights, strengthening strategic alignment and retention.

Cross-Functional Visibility & Collaboration

Drove adoption of a centralised mandate tracking and communication system used across Product, Operations, Finance, and Commercial teams, fostering enterprise-wide alignment and transparency.
Established the first Scheme Mandates Forum and monthly operational calls, enabling real-time prioritization and streamlined issue resolution across functions.

Operational Efficiency & Automation

Initiated automation of mandate classification and tracking workflows, targeting a 60% reduction in manual effort and 80% faster dissemination timelines, projecting 1,800+ hours saved annually.
Delivered process improvements to reduce manual BAU tasks, optimise release readiness, and embed structured reporting into roadmap alignment.

Risk Mitigation & Advocacy

Identified and addressed critical gaps impacting merchant performance and compliance.
Designed escalation strategies that improved refund authorisation performance and prevented potential regulatory fines, protecting both merchant and company revenue.

Customer-Centric Delivery

Provided timely guidance to cross-functional teams and merchants on high-impact mandates and currency and system changes.
Developed proactive customer-benefit tracking shared across High-Level Committee meetings and roadmap planning, ensuring merchant experience remained a core driver in all mandate execution.

Cultural & Organisational Impact

Acted as a culture carrier by embedding ownership, transparency, and collaboration into mandate delivery.
Drove knowledge sharing and process standardisation, upskilling teams and creating scalable frameworks that strengthen business continuity.

Introduction

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