Opay

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Opay is Africa’s leading fintech unicorn, serving over 14 million active users and 500,000+ merchants across payments, financial services, and digital commerce. With a mission to drive financial inclusion at scale, Opay processes billions in transactions annually and has been instrumental in shaping Africa’s digital payments landscape. Recognized as one of the fastest-growing fintech companies in the region, Opay achieved unicorn status in record time, leveraging innovative payment products and a rapidly expanding merchant network to redefine mobile money and digital banking across multiple African markets.

As Head of Payment Operations and Settlements, Oyedola built and led Opay’s payments operations team from inception, overseeing operational readiness, product management, and customer support for a user base of millions. Her role was critical in driving payment product innovation, maintaining strategic partnerships, and implementing scalable processes to support hypergrowth in one of the world’s most dynamic fintech ecosystems. She established best practices in transaction processing, reconciliation, and settlements, ensuring seamless payment experiences for both merchants and end-users while safeguarding financial integrity and operational resilience.

Impact Highlights

Transaction Scale & Operational Governance

  • Oversaw processing of $2+ billion in transactions, establishing operational frameworks and compliance protocols to sustain exponential growth.

  • Implemented scalable payment operations that supported Opay’s accelerated trajectory to unicorn status.

Revenue Recovery & Financial Control

  • Recovered $1.5 million in previously lost revenue through strategic reconciliation and process redesign.

  • Maintained exemplary audit outcomes, bolstering investor confidence and enabling access to growth capital.
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Product Innovation & Market Impact

  • Led the development and launch of the Opay Instant Payment product, driving a 50% revenue increase in 18 months and significantly enhancing user experience.

  • Designed and implemented customer-centric payment solutions that expanded access and strengthened Opay’s merchant network.

Customer Experience & Efficiency Gains

  • Streamlined settlements and reconciliation workflows, improving operational efficiency and accuracy.
  • Achieved a 30% improvement in Net Promoter Score (NPS) and a 45% increase in customer satisfaction index through process optimization and service excellence.

Introduction