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Checkout.com is a leading global payments platform enabling enterprise businesses to scale digital commerce worldwide. Operating across 150+ currencies and integrated with all major card schemes and alternative payment methods, Checkout.com powers payments for Tier 1 merchants including Netflix, Sony, Farfetch, Klarna, and many more. With a valuation of over $40 billion and offices in 20+ international hubs, Checkout.com combines advanced technology, deep regulatory expertise, and a merchant-centric approach to deliver payment optimization, compliance, and operational resilience at a global scale.

Dola manages Checkout.com’s global card scheme mandate strategy, driving enterprise-wide compliance and operational readiness across multiple markets. She works across Product, Engineering, Operations, and Commercial leadership to embed mandates into strategic roadmaps, safeguard merchant trust, and protect business continuity. As the primary liaison with global card schemes, she influences policy, shape implementation timelines, and provide executive-level visibility on mandate impacts. She has established scalable governance, automated processes, and merchant-focused frameworks that align regulatory precision with operational agility, strengthening Checkout.com’s position as a proactive, scheme-aligned partner globally.

Impact Highlights

Mandate Roadmap Delivery & Compliance

  • Led the Scheme Mandates Forum and built Checkout.com’s first unified roadmap covering Q1–Q2 mandates across all card schemes, aligning effective dates with clear benefit statements presented to C-Level.

  • Enabled proactive merchant updates well ahead of impact timelines and achieved 80%+ compliance on assigned mandates, mitigating financial penalties and ensuring operational integrity.

Merchant Engagement & Strategic Decks

  • Designed and delivered tailored merchant-impacting mandate decks from the ground up, aligning content with Checkout.com’s product strategy.

  • Engaged Tier 1 merchants including Netflix, Sony, Klarna, Farfetch, and Mollie with actionable insights, strengthening strategic alignment and retention.
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Cross-Functional Visibility & Collaboration

  • Drove adoption of a centralised mandate tracking and communication system used across Product, Operations, Finance, and Commercial teams, fostering enterprise-wide alignment and transparency.

  • Established the first Scheme Mandates Forum and monthly operational calls, enabling real-time prioritization and streamlined issue resolution across functions.
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Operational Efficiency & Automation

  • Initiated automation of mandate classification and tracking workflows, targeting a 60% reduction in manual effort and 80% faster dissemination timelines, projecting 1,800+ hours saved annually.

  • Delivered process improvements to reduce manual BAU tasks, optimise release readiness, and embed structured reporting into roadmap alignment.

Risk Mitigation & Advocacy

  • Identified and addressed critical gaps impacting merchant performance and compliance.

  • Designed escalation strategies that improved refund authorisation performance and prevented potential regulatory fines, protecting both merchant and company revenue.

Customer-Centric Delivery

  • Provided timely guidance to cross-functional teams and merchants on high-impact mandates and currency and system changes.

  • Developed proactive customer-benefit tracking shared across High-Level Committee meetings and roadmap planning, ensuring merchant experience remained a core driver in all mandate execution.

Cultural & Organisational Impact

  • Acted as a culture carrier by embedding ownership, transparency, and collaboration into mandate delivery.

  • Drove knowledge sharing and process standardisation, upskilling teams and creating scalable frameworks that strengthen business continuity.

Introduction