OYEDOLA

She transformed the way we approached payment recovery. Oyedola is a leader, strategist, and mentor all in one.

Dola and I worked together for a year at PlayStation. I was impressed by how quickly she came up to speed in a demanding payment operations role and by her consistently high performance throughout the year. She is a highly effective communicator who takes the initiative when investigating issues and works closely with internal teams and external partners to ensure an optimal outcome in situations where many would say ‘good enough’ and leave the job half-done.

Oyedola Yemi-Olatunji, your name still echoes in the hallways (naturally); you were born to do payments!

Dola is indeed the expert in Payments

After weeks of trying to get any issue resolved with the card schemes, I was finally pointed to Dola. From the moment I reached out, Dola demonstrated incredible responsiveness, helpfulness, and ownership of my issue. She swiftly set up a meeting with MC, ensuring I regained access to address some long-standing documents. What truly stood out was Dola's commitment: she joined the call to ensure the problem was fully resolved, followed up with card scheme to thank them for their quick solution, and even circled back with me for feedback on potential improvements. This is a prime example of exceptional customer service, seamless collaboration, and a deep understanding of key stakeholders. Thank you, Dola, for turning a frustrating situation into a smooth resolution. It was an absolute pleasure to have your support!

I have had a couple of great 1:1 sessions with Dola over the last couple of months on scheme mandates. It was great she made the time to sit down with me and map out the changes against the status quo, this is a really effective way of working and helps speed up the process of me understanding what needs to be done. Almost looking forward to more mandates?

Dola consistently demonstrates an Athlete Mindset through her meticulous planning and tenacious pursuit of the complex, 4-month Visa Online SSO migration project, a project we've worked closely on. Her unwavering focus on the ultimate outcome of this migration exemplifies Customer First, ensuring the best experience for our internal users. She actively fosters collaboration and positive outcomes across teams involved in this initiative, embodying the One Team operating principle.

It's been a real pleasure working closely with Dola on Visa scheme mandates, particularly around digital currency and on-ramp requirements. One example being how she's been leading the merchant outreach and making sure we have the right comms in place to support them. Dola is incredibly diligent with her follow ups, always comes prepared with clear asks and/or insights. We also collaborated at the Visa BER conference and her tracking and coordination off the back of it is top-notch. Whenever I've needed support from her e.g. something from the schemes, she's been quick to jump in. Dola is a fantastic cross-functional partner and real asset to the team.

Dola is a fantastic first stakeholder to work with. She is always cooperative, taking the time to explain processes, and constantly seeking innovative ways to automate workflows and improving efficiency. I'm excited to see how we can evolve our work to bring more value to the wider team.